outsidework

Outside Work

At TVI, we help our participants bridge the gap between themselves and society with an outside work program that produces friendly and constructive feedback from society in the shortest possible period of time. Recent years have produced unfavorable statistics for both educational and occupational attainment for special-needs people with physical or mental challenges, especially those who were long-term substance abusers. But studies demonstrate that these statistics have been improved during and after programs like TVI, where participants indicated that they were inspired to work early and began to set reachable goals to achieve occupationally.

TVI prepares participants to have both the drive to move forward occupationally and the knowledge necessary to interact favorably with society on an occupational level. Employers managing the typical worksite of a retail store, a service provider or industrial firm know that the special-needs applicant or trainee must almost always be trained distantly from the site to enter the chosen trade, but must be trained in an environment that resembles the workplace interaction to transition into the chosen environment once training is complete. This type of training is what TVI is best at providing, and is especially good at initiating.

If we see progress in a career as a "career path", then the challenged person is given, or uses fewer transitioning skills to get down their path. These transitioning skills can only be improved through favorable feedback from persons (call them customers) who comment back to the trainee in some sort of "constructive chat" or structured speech, so the person improves. Constructive chat, verbally and in writing, in the customer service environment can now be conducted over the Internet and by Internet Integrated Telephone, sometimes referred to as computer telephony.

One of the important factors about this transitional bridge to customer service is that it can be highly regularized, meaning that it can be repeated, practiced and improved with each "new customer" on the line. A regularized environment helps create secure, dependable surroundings for learning that reduces back-sliding. Gradually, multitasking is added in well-planned steps and in ways that focus on the assets of the challenged person (e.g. strength bombardment). Steps of various ordertaking or questioning segments not handled before will create scenarios whereby a participant becomes conversant in a wide variety of customer service matters, all accomplished through a knowledge loop which is available without physical contact.

J. Paul Getty in his most famous quote stated, "find a need and fill it", which in the broad sense means that the level at which one implements his or her future is highly dependent upon and directly related to "customer service" fulfilment and audience feedback. This advice can be compared to the predominant successful outcome that society realizes from 12-Step recovery programs, which is that an individual emerges who is less selfish, less closed, more giving and more favorably interactive. Performing "customer service" functions that require demonstration of similar traits to those learned in 12-Steps, can be learned and training can occur, both distant from the traditional occupational site and distant from the customer through the Internet and assistive interfaces. Achieving customer service excellence is truly the best and most long-lasting key for job seekers to be appreciated, helped and encouraged by job providers.

The "Internet directory" represents the only presently-available tool to distance-train virtually all challenged individuals in customer relations and the value of appreciative audience feedback and encouragement. Its predecessor, "directory assistance 411" has had decades of successful trials by AT&T under the SITA Program and, especially with modern interfaces, is fully applicable to provide rehabilitation, resocialization and occupational training to individuals with serious physical, mental and substance challenges. This type of customer service training has had an experimental impact upon challenged individuals' academic and occupational outlook and related implementation that is highly encouraging.

It should also be noted that documenting and reapplying this knowledge of how customer service feedback encourages and helps persons with special challenges successfully plan for, and transition into, careers related to public service should also be helpful to a panorama of researchers. Inbound and outbound Internet "customer service" training will inform and provide useful information to academics as well as participants, and this phenomenon can probably be reapplied to other disciplines and to older and younger age groups. It is expected that this training and its favorable results will help counselors, teachers, rehabilitation workers, economic-and-injury recovery experts and others utilize new modalities in training that are Internet related.





	Outside Work At TVI, we help our participants bridge the gap between themselves and society with an outside work program that produces friendly and constructive feedback from society in the shortest possible period of time. Recent years have produced unfavorable statistics for both educational and occupational attainment for special-needs people with physical or mental challenges, especially those who were long-term substance abusers. But studies demonstrate that these statistics have been improved during and after programs like TVI, where participants indicated that they were inspired to work early and began to set reachable goals to achieve occupationally. TVI prepares participants to have both the drive to move forward occupationally and the knowledge necessary to interact favorably with society on an occupational level. Employers managing the typical worksite of a retail store, a service provider or industrial firm know that the special-needs applicant or trainee must almost always be trained distantly from the site to enter the chosen trade, but must be trained in an environment that resembles the workplace interaction to transition into the chosen environment once training is complete. This type of training is what TVI is best at providing, and is especially good at initiating. If we see progress in a career as a "career path", then the challenged person is given, or uses fewer transitioning skills to get down their path. These transitioning skills can only be improved through favorable feedback from persons (call them customers) who comment back to the trainee in some sort of "constructive chat" or structured speech, so the person improves. Constructive chat, verbally and in writing, in the customer service environment can now be conducted over the Internet and by Internet Integrated Telephone, sometimes referred to as computer telephony. One of the important factors about this transitional bridge to customer service is that it can be highly regularized, meaning that it can be repeated, practiced and improved with each "new customer" on the line. A regularized environment helps create secure, dependable surroundings for learning that reduces back-sliding. Gradually, multitasking is added in well-planned steps and in ways that focus on the assets of the challenged person (e.g. strength bombardment). Steps of various ordertaking or questioning segments not handled before will create scenarios whereby a participant becomes conversant in a wide variety of customer service matters, all accomplished through a knowledge loop which is available without physical contact. J. Paul Getty in his most famous quote stated, "find a need and fill it", which in the broad sense means that the level at which one implements his or her future is highly dependent upon and directly related to "customer service" fulfilment and audience feedback. This advice can be compared to the predominant successful outcome that society realizes from 12-Step recovery programs, which is that an individual emerges who is less selfish, less closed, more giving and more favorably interactive. Performing "customer service" functions that require demonstration of similar traits to those learned in 12-Steps, can be learned and training can occur, both distant from the traditional occupational site and distant from the customer through the Internet and assistive interfaces. Achieving customer service excellence is truly the best and most long-lasting key for job seekers to be appreciated, helped and encouraged by job providers. The "Internet directory" represents the only presently-available tool to distance-train virtually all challenged individuals in customer relations and the value of appreciative audience feedback and encouragement. Its predecessor, "directory assistance 411" has had decades of successful trials by AT&T under the SITA Program and, especially with modern interfaces, is fully applicable to provide rehabilitation, resocialization and occupational training to individuals with serious physical, mental and substance challenges. This type of customer service training has had an experimental impact upon challenged individuals' academic and occupational outlook and related implementation that is highly encouraging. It should also be noted that documenting and reapplying this knowledge of how customer service feedback encourages and helps persons with special challenges successfully plan for, and transition into, careers related to public service should also be helpful to a panorama of researchers. Inbound and outbound Internet "customer service" training will inform and provide useful information to academics as well as participants, and this phenomenon can probably be reapplied to other disciplines and to older and younger age groups. It is expected that this training and its favorable results will help counselors, teachers, rehabilitation workers, economic-and-injury recovery experts and others utilize new modalities in training that are Internet related.